> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Store page

> Brand and publish the hospital's public storefront, choose what it features, and understand the product limits on each plan.

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const TaskHeader = ({before, time, after}) => <div className="ck-task">
    {before ? <div className="ck-task__cell">
        <div className="ck-task__title">Before you start</div>
        <p className="ck-task__body">{before}</p>
      </div> : null}

    {time ? <div className="ck-task__cell">
        <div className="ck-task__title">Takes about</div>
        <p className="ck-task__body">{time}</p>
      </div> : null}

    {after ? <div className="ck-task__cell">
        <div className="ck-task__title">When you're done</div>
        <p className="ck-task__body">{after}</p>
      </div> : null}
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['clinic']} plans="Starter and above" roles="Owner or manager" note="Embedding and digital products: Team and above" />

The store is where the hospital sells physical goods to the public — supports, dressings, home-monitoring kits, retail lines from the pharmacy. This tab is the shopfront: its address, its branding, what it features and how checkout behaves.

<Path steps={['Sidebar', 'Settings', 'Billing', 'Store Page']} />

<TaskHeader before="Published products in the Store module, and a connected payout account" time="15 minutes" after="A live storefront at your own address that customers can buy from" />

## What this tab controls

| Control                                                                       | What it does                                                                                                                                            | Default             |
| ----------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------- |
| **Live / Off** switch                                                         | Puts the storefront online or takes it down                                                                                                             | Off                 |
| **Store address**                                                             | The slug after `/store/`. "Lowercase letters, numbers, and hyphens (3–40 chars)", checked live for shape, reserved words and use by any other workspace | Your hospital name  |
| **Copy link** · **Open**                                                      | Copy or open the hosted address                                                                                                                         | —                   |
| **Custom domain**                                                             | Serve the store on a domain you own                                                                                                                     | Team and above      |
| **Announcement bar (optional)**                                               | A single line across the top, e.g. "Free shipping over \$75"                                                                                            | Blank               |
| **Headline** · **Subheadline** · **Hero image** · **Intro** · **Footer note** | The words and picture above the products                                                                                                                | Supplied defaults   |
| **Success title** · **Success message**                                       | What a customer sees after checkout                                                                                                                     | Supplied defaults   |
| **Accent color** · **Theme** · **Store logo**                                 | Branding. Theme is **Light**, **Dark** or **Match visitor's device**                                                                                    | Brand accent, Light |
| **Layout** · **Products per row**                                             | **Grid** or **List**, at 2, 3 or 4 across                                                                                                               | Grid                |
| **Featured collection** · **Featured products**                               | Pinned to the top, in the order you pick them                                                                                                           | None                |
| **Show collections filter**                                                   | Lets shoppers filter by collection                                                                                                                      | On                  |
| **Let shoppers add an order note**                                            | "Adds an optional note field at checkout (e.g. delivery instructions)."                                                                                 | Off                 |
| **Offer shipping** · **Offer in-store pickup**                                | Fulfilment options at checkout                                                                                                                          | Off                 |
| **Abandoned-cart recovery**                                                   | Emails shoppers who start checkout but do not pay                                                                                                       | Team and above      |
| **Charge tax by default** · **Rate (%)** · **Label** · **Prices include tax** | "Applied to new products by default — you can still override tax on each product."                                                                      | Off                 |
| **Shipping policy** · **Returns policy**                                      | Optional text shown to shoppers                                                                                                                         | Blank               |
| **Save changes**                                                              | Enabled once something has changed and the address check passes                                                                                         | —                   |

## Plan limits

| Plan                | Active products | Digital products | Embedding              |
| ------------------- | --------------- | ---------------- | ---------------------- |
| Free                | No storefront   | No               | No                     |
| Starter             | 100             | No               | No                     |
| Essential           | 1,000           | No               | No                     |
| Team and Enterprise | Unlimited       | Yes              | Yes, plus a raw iframe |

## Set it up

<Steps>
  <Step title="Publish products first">
    An empty store is not worth an address. Add and publish products in the Store module — the preview here says "Publish products in the Store module to see them here" until you do.
  </Step>

  <Step title="Claim your address">
    Set the **Store address** under **Your link**. The indicator underneath reports at once if the shape is wrong or the address is taken.
  </Step>

  <Step title="Write the hero">
    Fill **Headline** and **Subheadline**, add a **Hero image** if you have one, and use the **Announcement bar** only for something genuinely time-limited.
  </Step>

  <Step title="Brand and lay it out">
    Pick an **Accent color** and **Theme**, then a **Layout** and **Products per row**. The live preview follows every change at desktop or mobile width.
  </Step>

  <Step title="Feature what matters">
    Choose a **Featured collection**, then select **Featured products** in the order you want them pinned — the chips number themselves as you go.
  </Step>

  <Step title="Set fulfilment and tax">
    Turn on **Offer shipping** and **Offer in-store pickup** to match how you actually hand goods over, and set the default tax rate and label.
  </Step>

  <Step title="Save, then go Live">
    Select **Save changes**, then switch **Off** to **Live** and save again.
  </Step>
</Steps>

## What changes once you save

* **The storefront goes online** at your address and starts taking orders, paid through the payout account connected in [Online payments](/hospital/settings/online-payments).
* **Orders draw on the same stock the hospital uses.** A store product is linked to an inventory item, so a sale online reduces the same figure the dispensary sees. Stock levels and cost are read from that item — they cannot be edited on the store page, deliberately, so the two can never disagree.
* **New products inherit the tax default**, and each can still override it.
* **Fulfilment switches change checkout** — shipping and pickup appear as options only when you have turned them on.
* **The live store shows only what you saved.** An unsaved change appears in the preview and nowhere else: "Save your changes so the live store reflects them."
* **Switching to Off takes the store down at once.** Orders already placed are unaffected.

**Changing the Store address breaks links you have already shared** — printed cards, social posts and QR codes pointing at the old address stop working with no redirect. Settle the address before you publicise it.

## Check it worked

Select **Open** and view the store in a private window. Your announcement bar, headline, branding and featured products should be there in the order you set. Place one small order end to end: checkout should complete, the success message should be yours, and the linked inventory item's stock should fall by what you bought.

## Common issues

<AccordionGroup>
  <Accordion title="Customize your store covers everything">
    The storefront starts on Starter: "Brand your online store, feature products, and embed it on your website. Available on the Starter plan and above." See [Change your plan](/platform/plans/change-plan).
  </Accordion>

  <Accordion title="Only clinic owners and managers can configure the store">
    Accountants can open settings but not edit this tab.
  </Accordion>

  <Accordion title="A product will not publish">
    You are at your plan's active-product limit — 100 on Starter, 1,000 on Essential. Retire something, or upgrade.
  </Accordion>

  <Accordion title="I cannot edit stock or cost here">
    Correct, and deliberate. Both come from the linked inventory item so the store and the dispensary can never show different numbers. Change them in Inventory.
  </Accordion>

  <Accordion title="Abandoned-cart recovery is greyed out with a Team badge">
    "Upgrade to Team to automatically email shoppers who don't finish checkout."
  </Accordion>

  <Accordion title="Shoppers reach the store but cannot pay">
    The payout account is unfinished. Check **Onboarding: Complete** and **Charges: Enabled** in [Online payments](/hospital/settings/online-payments).
  </Accordion>
</AccordionGroup>

<StillStuck />