> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# General settings

> Set your hospital's name, contact details, logo and timezone — the details that appear on documents and decide how times are shown.

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const TaskHeader = ({before, time, after}) => <div className="ck-task">
    {before ? <div className="ck-task__cell">
        <div className="ck-task__title">Before you start</div>
        <p className="ck-task__body">{before}</p>
      </div> : null}

    {time ? <div className="ck-task__cell">
        <div className="ck-task__title">Takes about</div>
        <p className="ck-task__body">{time}</p>
      </div> : null}

    {after ? <div className="ck-task__cell">
        <div className="ck-task__title">When you're done</div>
        <p className="ck-task__body">{after}</p>
      </div> : null}
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['clinic']} plans="Enterprise" roles="Owner, manager or accountant" note="Owner-only to change anything" />

**General Settings** is the hospital's identity: "Your clinic's basic information and regional preferences." It is a short tab with a long reach — the name and logo here appear on documents patients keep, and the timezone decides what time everything in the product happens.

<Path steps={['Sidebar', 'Settings', 'Profile', 'General Settings']} />

<TaskHeader before="Owner access, and a square logo file if you want branding on documents" time="5 minutes" after="Branded documents and times that match the clock on the wall" />

## What this tab controls

One card, **General Information**, with a single **Save Changes** button at the bottom. Every field on it is owner-only — a manager or accountant sees them filled in and disabled.

| Control                | What it does                                                                                                                                                         | Default             |
| ---------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------- |
| **Clinic Logo**        | A square image. The hint says "Used on prescriptions, invoices, and general clinic branding." Uploads and deletes take effect on their own, without **Save Changes** | None                |
| **Clinic Name**        | The hospital's name. At least 2 characters                                                                                                                           | Your name at signup |
| **Timezone**           | A searchable list of every timezone. "Used for scheduling and appointment reminders."                                                                                | UTC                 |
| **Address**            | Free text, multi-line                                                                                                                                                | Empty               |
| **Phone Number**       | Free text                                                                                                                                                            | Empty               |
| **Email Address**      | Must be a valid address if filled in                                                                                                                                 | Empty               |
| **Website**            | Must be a full URL including `https://` if filled in                                                                                                                 | Empty               |
| **Clinic Description** | "This description may be shown on your public booking page."                                                                                                         | Empty               |

The tab keeps itself current: if a colleague changes something while you have it open, the fields update in front of you.

## Set it up

<Steps>
  <Step title="Upload the logo">
    Under **Clinic Branding**, add a square image. It saves on upload — you do not need **Save Changes** for it.
  </Step>

  <Step title="Set the name and timezone">
    Enter the hospital's **Clinic Name** as you want it printed. Then set the **Timezone** — start typing a city and pick from the list. Get this right before anything else: it is the field with consequences.
  </Step>

  <Step title="Fill in the contact details">
    **Address**, **Phone Number**, **Email Address** and **Website**. Leave a field empty rather than guessing; a wrong number on an invoice is worse than none.
  </Step>

  <Step title="Write the description">
    A short paragraph about the hospital. It may appear on your public booking page, so write it for a patient rather than for staff.
  </Step>

  <Step title="Save">
    Select **Save Changes**. It confirms with "Clinic settings updated successfully."
  </Step>
</Steps>

## What changes once you save

| What you changed                                 | What you'll notice                                                                                                                                                                           |
| ------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Clinic Name** or **Clinic Logo**               | Both start appearing on invoices, clinical documents and prescriptions, on your public booking page and in the patient portal. Anything generated from now on carries the new name and mark. |
| **Timezone**                                     | Three things at once: the times shown against appointments, which business day a payment is counted in, and how ward medication doses are scheduled.                                         |
| **Address**, **Phone Number**, **Email Address** | These are the contact details a patient reads on a document or a booking page.                                                                                                               |
| **Website**                                      | Shown where the hospital is presented publicly. It must be a full URL — the form refuses "Please enter a valid URL." otherwise.                                                              |
| **Clinic Description**                           | May be shown on your public booking page.                                                                                                                                                    |

**Existing records are not re-stamped.** A PDF that was already generated keeps the old name and logo; a payment already recorded stays in the business day it was recorded in. Changing the timezone changes how times are *shown* and how future work is scheduled — it does not move anything that has already happened.

That makes timezone the one field worth getting right on day one. Changing it later on a running hospital shifts appointment times on screen and moves the boundary of the business day under your reporting, and it is the setting behind ward dose schedules.

## Check it worked

Reload the tab; the fields should hold what you entered. Then generate one invoice or clinical document and confirm the name and logo on it. Finally open the appointments calendar and check a known appointment shows at the time your team would say it is at — if everything looks an hour or several hours out, the timezone is the field to revisit.

## Common issues

<AccordionGroup>
  <Accordion title="Everything is filled in but I cannot type in any of it">
    This tab is owner-only. Managers and accountants can read it; the fields render disabled and the **Save Changes** button is not shown at all.
  </Accordion>

  <Accordion title="&#x22;Please enter a valid URL.&#x22;">
    **Website** needs the full address including the scheme — `https://www.example.com`, not `www.example.com`. Leave it empty if you would rather not have one.
  </Accordion>

  <Accordion title="The logo will not upload">
    Use a square image. If it uploaded but does not appear, reload the tab — the logo saves separately from the rest of the form.
  </Accordion>

  <Accordion title="Appointment times are all wrong by a few hours">
    The **Timezone** is set to somewhere else, or was never changed from UTC. Fix it here; times re-render immediately, and nothing already recorded is moved.
  </Accordion>

  <Accordion title="Documents still show the old name">
    Anything already generated keeps the details it was made with. Documents created after the save carry the new ones.
  </Accordion>

  <Accordion title="&#x22;Failed to update clinic settings. Please try again.&#x22;">
    Nothing was saved. Check your connection and select **Save Changes** again.
  </Accordion>
</AccordionGroup>

<StillStuck topic="general settings" />